Responsible Gaming at bpok — Play Smart, Stay in Control
bpok is committed to providing a safe, fair, and enjoyable entertainment environment for every player in Bangladesh. Gambling should always be a form of leisure — never a source of financial stress or personal hardship. This page outlines the tools, policies, and guidance available to help you stay in control of your gambling activity at all times.
Gambling Is Entertainment — Nothing More
At bpok, responsible gaming is not a checkbox — it is a core part of how we operate. We believe every player in Bangladesh deserves a platform that takes their wellbeing seriously. That means giving you real tools to set boundaries, honest information about the risks of gambling, and a clear path to professional help if you ever need it.
bpok operates strict age verification to ensure no one under the age of 21 can open an account or place a bet. 21+ Only We also actively monitor gameplay patterns to identify signs of problem gambling and reach out proactively to players who may be at risk.
Remember: Gambling should never be used as a way to earn income, recover losses, or escape personal problems. If gambling stops feeling fun, that is your signal to pause and use our tools below — or contact our support team directly at [email protected].
Age Verification
Every new bpok account is subject to mandatory identity verification confirming the player is aged 21 or above before any deposit or bet can be placed.
Spending Controls
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is active, it cannot be raised for at least 24 hours.
Self-Exclusion
Request a voluntary self-exclusion of 30 days, 90 days, 6 months, 1 year, or permanent. During this period your account is fully locked and no bets can be placed.
Session Time-Outs
Take a short break with a 24-hour, 48-hour, or 7-day cooling-off period. Your account is temporarily suspended while you step away and reset.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs may indicate that your gambling behaviour has moved beyond healthy entertainment. If several of these apply to you, we strongly encourage you to use our self-exclusion tools or contact our support team.
- Spending more money on gambling than you originally planned or can afford
- Chasing losses by placing larger bets to try to win back what you have lost
- Gambling to escape stress, anxiety, depression, or other personal problems
- Feeling irritable, restless, or anxious when you try to reduce or stop gambling
- Neglecting work, studies, family, or social commitments because of gambling
- Borrowing money or selling possessions to fund gambling activity
- Lying to family members or friends about how much time or money you spend gambling
- Thinking about gambling constantly, even when you are doing something else
- Failed repeated attempts to cut down or stop gambling on your own
- Continuing to gamble despite significant negative effects on your finances or relationships
If you recognise three or more of the above signs in yourself: Please do not wait. Use the self-exclusion tool in your account settings immediately, or contact our responsible gaming team at [email protected] with the subject line "Responsible Gaming Request". Our team operates 24 hours a day, 7 days a week, including all public holidays in Bangladesh (Bangladesh Standard Time, UTC+6).
Your Control Tools on bpok
bpok provides a full suite of responsible gaming controls accessible directly from your account dashboard. All tools are free to use and take effect immediately or within the timeframes described below.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month in BDT. Once activated, limits apply instantly. Requests to increase a limit are subject to a mandatory 24-hour cooling period before taking effect, giving you time to reconsider.
Instant ActivationLoss Limits
Restrict the total amount you are permitted to lose within a defined period. When your loss limit is reached, further bets are automatically blocked until the period resets. This is one of the most effective tools for managing risk.
Recommended ToolSession Limits
Define the maximum duration of a single gaming session. Once your session time expires, you will be automatically logged out. You will need to actively log back in to continue, which creates a natural pause and moment of reflection.
Auto Log-OutTime-Out (Short Break)
Take a voluntary break from bpok for 24 hours, 48 hours, or 7 days. Your account is suspended for the selected period. You cannot log in, deposit, or place bets during a time-out. The period cannot be shortened once activated.
Immediate EffectSelf-Exclusion
Elect to exclude yourself from bpok for 30 days, 90 days, 6 months, 1 year, or permanently. During self-exclusion, your account is closed, all marketing communications are stopped, and re-registration attempts will be blocked by our system.
Strongest ProtectionReality Checks
Enable periodic in-session pop-up reminders that display how long you have been playing, how much you have deposited, and your net win or loss position. Reality checks are available at 15-minute, 30-minute, or 60-minute intervals.
Awareness ToolAsk Yourself These Questions
Honest self-reflection is the first step toward responsible gambling. The questions on the right are adapted from widely used gambling behaviour screening tools. Answer them privately and honestly. If your answers concern you, our team is ready to help.
You are not alone. Many players in Bangladesh experience periods where gambling feels harder to manage. Reaching out early makes a real difference. Contact [email protected] — our team responds within 48 hours and all conversations are confidential.
Log In to Your Account
Access your bpok account and navigate to the Account Settings section.
Select "Responsible Gaming"
Find the dedicated Responsible Gaming tab within your account dashboard.
Choose Your Tool
Select the limit, time-out, or self-exclusion period that suits your situation.
Confirm — Takes Effect Immediately
Protective tools activate instantly. Limit increases are delayed by at least 24 hours.
🎯 Responsible Gaming Self-Check
Read each question and reflect honestly. If you answer "yes" to three or more, consider using our protective tools or contacting support.
Have you ever gambled with money that was set aside for essential expenses such as rent, food, or bills?
Have you found yourself betting more money than you originally intended in a single session?
Have you ever chased a loss — placed a larger bet specifically to try to recover money you lost?
Have you felt anxious, irritable, or restless when you were unable to gamble or had to reduce gambling?
Have you hidden your gambling activity or the amount of money involved from family or friends?
Have you borrowed money or sold something to fund your gambling in the past twelve months?
Has gambling caused you to miss work, study, family time, or other important responsibilities?
Have you tried to cut down or stop gambling but found it difficult to do so on your own?
Protecting Minors — Strict 21+ Policy
bpok enforces a strict minimum age policy. All players must be aged 21 years or older to register, deposit, or place any bet on the platform. 21+ Only This is not simply a registration checkbox — age is actively verified through our KYC process, which requires submission of a valid Bangladesh National Identity Card (NID) or other government-issued identification.
Any account found to have been registered by a person under the age of 21 will be closed immediately. All funds associated with that account will be handled in accordance with our Terms & Conditions, and the relevant data will be deleted or retained only as required by applicable law.
If you are a parent or guardian and you believe that a minor in your household may have accessed a bpok account — whether their own or yours — please contact us immediately at [email protected]. We will investigate and take appropriate action as a priority.
Parental Controls: We strongly recommend that parents and guardians in Bangladesh use internet filtering software to restrict minors' access to online gambling platforms. Keeping your bpok login credentials private and logging out after each session is also an important step in protecting young people in your home.
KYC Verification Steps
Submit Government ID
Upload a clear photo of your Bangladesh NID, passport, or driving licence.
Date of Birth Check
Our verification system confirms you are 21 or older before activating your account.
Proof of Address
A recent utility bill or bank statement confirming your Bangladesh residential address.
Account Activated
Once verified, your account is fully active. Unverified accounts cannot deposit or withdraw.
Need Help? We're Available 24/7.
If you have concerns about your gambling behaviour or want to activate any of our responsible gaming tools, our support team is available around the clock in English. You can also explore our FAQ for quick answers, or review the full Terms & Conditions. 21+ Only